Klara

DLC has adopted a secure messaging platform called Klara. Please visit www.patient.klara.com to communicate safely with our practice.

Klara is a secure, HIPAA compliant, platform that allows patients to communicate directly with medical practices, laboratories, and pharmacies. 

Responding to a message from your provider’s office:

Note: If you are communicating with your provider as the guardian of a patient, please see this guide on how to access Klara.

1) When you receive a text from your healthcare provider on Klara, click on the link in the text message.

2) You will be brought to this screen, where you’ll enter your date of birth. This is to verify your identity. (Note: You only have to enter your date of birth the first time you log in, as well as once every 30 days, so we can keep your account secure). 

3) When you put in your date of birth, click Confirm, and then you’ll be brought into Klara (where you’ll see the message from your healthcare provider).

Note: If you see this screen below, it means that either:
a) You entered the incorrect DOB by accident. If you think this is the case, please retry by clicking RETRY on the top left of your screen. (You’ll have two times to retry before your account is locked for 60 minutes. If your account is locked, this probably means that your provider’s office has a different DOB on file for you. At this point, you should wait for your provider to update your DOB on their side. You’ll be notified by text when this is complete).
b) Your provider’s office has a different date of birth on file for you. Provide your information and they’ll verify the information on their end.

Once you submit your information, Klara will notify your provider’s office that they have the incorrect date of birth on file. Once your provider updates your record, you’ll be notified via text. Then, you can start sending and receiving messages through Klara!

How to Prepare for your Telemedicine Visit

BEFORE YOUR VISIT:

  • Our secure telemedicine platform is called Klara. When you schedule your appointment, you will receive a text message from our office confirming your appointment day and time with DLC Video Visit Instructions. “Hello! Your telemedicine video visit with the Dermatology & Laser Center of Chapel Hill has been confirmed. We look forward to seeing you!”
  • Take photos – the more the better! If possible, have someone at home help you take high quality images on your mobile device. 5-10 images of the problem or concern are helpful. Use natural light with the light in front of you, not behind you.
  • In Klara, there is a paper clip icon available for you to click to send photos to your provider prior to your video visit.
  • DLC will file your insurance. Upload insurance cards using paper clip icon at the bottom of your screen. Please pay your co-payment on our website immediately following your appointment.
  • We will send you a Telemedicine Consent to be signed prior to your scheduled visit. Please complete the consent before your scheduled visit.
Instructions to join using a mac or windows computer
Internet browser: Chrome

Take the following steps to join a video visit with your provider:

1) Prepare for your video visit. A few minutes before the scheduled session:

  • Make sure that your computer has a good connection to your internet or WiFi service.
  • Make sure that you are in a well-lit room where the provider will be able to see you and hear you.

2) At the time of the visit, go to patient.klara.com and enter your cell phone number.

3) Enter your verification code. You’ll receive a text with a four-digit verification code. Enter it in Klara.

4) Verify your DOB. If you haven’t accessed Klara from this device in the last 30 days, you’ll need to verify your DOB.

5) Review the practice name listed and click Join Visit

Step-by-step instructions for computer

Instructions to join using android mobile/tablet
  • iPhone or iPad: Use a Safari or Chrome browser.
  • Android: Use a Chrome browser.

Take the following steps to join a video visit with your provider:

1) Prepare for your video visit. A few minutes before the scheduled session:

  • Make sure that the device you are going to use for your visit has a good connection to your internet or WiFi service.
  • Make sure that you are in a well-lit room where the provider will be able to see you and hear you.

2) Open the message from your provider and verify your DOB.

Tap the link to the text message from your provider that included instructions about your video visit.

From here, you will verify your DOB before you can join the visit. You will only need to do this if you are new to Klara, or it’s been 30 days since you last verified your DOB.

Tap the link that says “Your Video Visit.”

Step-by-step instructions for phone

Frequently Asked Questions

Do I have to download an “app” in order to connect with my doctor?

Klara has an app available to download or you may use a desktop browser on a computer.

What kind of device do I need to connect?

You can use any computer, iPad or mobile device with a microphone and camera. Wi-Fi or cellular service is necessary to connect. 

If I do not have a mobile number, how can I speak to a Provider?

Our Provider will call you for your visit and ask that you email photos prior to visit.

Will I be able to get my prescription refilled?

Yes, our provider will electronically prescribe medications to your preferred pharmacy.

Will my provider be able to see my skin problem in order to make a diagnosis?

We ask you to upload photos of your skin lesion, spot or rash prior to your telemedicine visit using the paper clip icon in Klara. 

Will my insurance cover my live telemedicine visit?

Insurance carriers have indicated that live telemedicine visits are a covered benefit.

Will I have a co-pay or coinsurance?

All co-payments, co-insurance and deductibles apply. You may pay your co-pay online through our Express Pay Portal on our website.