Klara

DLC has adopted a secure messaging platform called Klara. Please visit www.patient.klara.com to communicate safely with our practice.

Klara is a secure, HIPAA compliant, platform that allows patients to communicate directly with medical practices, laboratories, and pharmacies. By using Klara, you get your message to the appropriate contact without having to call the office and wait on hold. Also, it will eliminate any chance of your messages not being addressed.

Responding to a message from your provider’s office:

Note: If you are communicating with your provider as the guardian of a patient, please see this guide on how to access Klara.

1) When you receive a text from your healthcare provider on Klara, click on the link in the text message.

2) You will be brought to this screen, where you’ll enter your date of birth. This is to verify your identity. (Note: You only have to enter your date of birth the first time you log in, as well as once every 30 days, so we can keep your account secure). 

3) When you put in your date of birth, click Confirm, and then you’ll be brought into Klara (where you’ll see the message from your healthcare provider).

Note: If you see this screen below, it means that either:
a) You entered the incorrect DOB by accident. If you think this is the case, please retry by clicking RETRY on the top left of your screen. (You’ll have two times to retry before your account is locked for 60 minutes. If your account is locked, this probably means that your provider’s office has a different DOB on file for you. At this point, you should wait for your provider to update your DOB on their side. You’ll be notified by text when this is complete).
b) Your provider’s office has a different date of birth on file for you. Provide your information and they’ll verify the information on their end.

Once you submit your information, Klara will notify your provider’s office that they have the incorrect date of birth on file. Once your provider updates your record, you’ll be notified via text. Then, you can start sending and receiving messages through Klara!

Reach out using the web messenger on the practice’s website

1) When you visit the practice’s website, you see a blue “Message us” chat bubble in the bottom right corner. Click the “Message us” button.

2) Enter your cell phone number.

3) After entering your number, you’ll be texted a four digit verification code to confirm you’re using this device.

4) After entering this verification code, you’ll be asked to enter your date of birth. This is to verify your identify. (Note: You only have to enter your date of birth the first time you log in, as well as once every 30 days, so we can keep your account secure). 

Note: If you see this screen below, it means that either:
a) You entered the incorrect DOB by accident. If you think this is the case, please retry. (You will have two more times to retry before you are unable to access your account).
b) Your provider’s office has a different date of birth on file for you. Provide your information and they’ll verify the information on their end.

Once you submit your information, Klara will notify your provider’s office that they have the incorrect date of birth on file. Once your provider updates your record, you’ll be notified via text. Then, you can start sending and receiving messages through Klara!