Telemedicine – Convenient and Accessible Patient Care

In an effort to keep our in-office capacity at a safe volume, starting in 2021 all acne and rash appointments will be scheduled as a telehealth appointment.

What are the benefits of a telehealth appointment?

  • Convenient and accessible
  • Faster care – Telehealth can drastically reduce wait times to see our providers
  • Reduced risk of infection – Telehealth provides a contactless option minimizing the risk of virus exposure
  • Enhances the ability to manage chronic conditions by making frequent contact easier

Telemedicine is an excellent way to visit us! DLC uses Klara, a secure and HIPAA compliant telemedicine platform to engage with our patients. Telemedicine live video appointments allow interaction with our providers in order to manage both new and ongoing dermatologic problems. We offer this service to both new and established patients.

What types of skin concerns will be scheduled as a telehealth appointment?
Most common skin conditions can be evaluated and treated during a telemedicine visit with our providers. If our providers determine you need to be seen in person for further treatment, our team will schedule an in-office visit.

  • Accutane Maintenance
  • Acne
  • Allergic Skin Reactions
  • Cold Sores
  • Eczema
  • Follow-Up Visits
  • Hairloss
  • Hives
  • Psoriasis
  • Rash
  • Rosacea
  • Seborrheic Dermatitis
  • Shingles
  • Suspicious Lesion

What providers are available for general dermatology telehealth appointments?
Dr. Adigun’s physician extenders are DLC’s primary providers for general dermatology conditions.

Karlee Wagoner, NP and Leighanne McGill, PA have been extensively trained by Dr. Adigun to manage general dermatology at DLC. Both Karlee and Leighanne are dermatology-trained providers with experience treating general, surgical, and cosmetic dermatology.

Working under the supervision of Dr. Adigun, Karlee and Leighanne are able to significantly extend DLC’s overall reach of care. An appointment with Karlee or Leighanne make it much easier and more convenient to schedule an appointment for routine treatment for a common skin condition.

Please contact us to make a telemedicine appointment by either emailing us at contact@dlcofchapelhill.com or texting our office phone number 919-942-2922.

How to Prepare for your Telemedicine Visit

BEFORE YOUR VISIT:

  • Our secure telemedicine platform is called Klara. When you schedule your appointment, you will receive a text message from our office confirming your appointment day and time with DLC Video Visit Instructions. “Hello! Your telemedicine video visit with the Dermatology & Laser Center of Chapel Hill has been confirmed. We look forward to seeing you!”
  • Take photos – the more the better! If possible, have someone at home help you take high quality images on your mobile device. 5-10 images of the problem or concern are helpful. Use natural light with the light in front of you, not behind you.
  • In Klara, there is a paper clip icon available for you to click to send photos to your provider prior to your video visit.
  • DLC will file your insurance. Upload insurance cards using paper clip icon at the bottom of your screen. You will be sent a bill for your co-payment, which you can pay on our website.
  • We will send you a Telehealth Consent to be signed prior to your scheduled visit. Please complete the consent before your scheduled visit.

Instructions to join using a mac or windows computer
Internet browser: Chrome

Take the following steps to join a video visit with your provider:

1) Prepare for your video visit. A few minutes before the scheduled session:

  • Make sure that your computer has a good connection to your internet or WiFi service.
  • Make sure that you are in a well-lit room where the provider will be able to see you and hear you.

2) At the time of the visit, go to patient.klara.com and enter your cell phone number.

3) Enter your verification code. You’ll receive a text with a four-digit verification code. Enter it in Klara.

4) Verify your DOB. If you haven’t accessed Klara from this device in the last 30 days, you’ll need to verify your DOB.

5) Review the practice name listed and click Join Visit

Step-by-step instructions for computer

Instructions to join using android mobile/tablet
  • iPhone or iPad: Use a Safari or Chrome browser.
  • Android: Use a Chrome browser.

Take the following steps to join a video visit with your provider:

1) Prepare for your video visit. A few minutes before the scheduled session:

  • Make sure that the device you are going to use for your visit has a good connection to your internet or WiFi service.
  • Make sure that you are in a well-lit room where the provider will be able to see you and hear you.

2) Open the message from your provider and verify your DOB.

Tap the link to the text message from your provider that included instructions about your video visit.

From here, you will verify your DOB before you can join the visit. You will only need to do this if you are new to Klara, or it’s been 30 days since you last verified your DOB.

Tap the link that says “Your Video Visit.”

Step-by-step instructions for phone

Frequently Asked Questions

Do I have to download an “app” in order to connect with my doctor?

Klara has an app available to download or you may use a desktop browser on a computer.

What kind of device do I need to connect?

You can use any computer, iPad or mobile device with a microphone and camera. Wi-Fi or cellular service is necessary to connect. 

If I do not have a mobile number, how can I speak to a Provider?

Our Provider will call you for your visit and ask that you email photos prior to visit.

Will I be able to get my prescription refilled?

Yes, our provider will electronically prescribe medications to your preferred pharmacy.

Will my provider be able to see my skin problem in order to make a diagnosis?

We ask you to upload photos of your skin lesion, spot or rash prior to your telemedicine visit using the paper clip icon in Klara. 

Will my insurance cover my live telemedicine visit?

Insurance carriers have indicated that live telemedicine visits are a covered benefit.

Will I have a co-pay or coinsurance?

This is dependent on your particular coverage.  We will bill all charges to your insurance company. If a copay is listed on your card, we will provide you with your chart ID so you may pay your copay online through our Express Pay Portal on our website..